*********ly behavior

I am one of the long standing Standard Bank customers, I use one of your branches in KwaZulu Natal in Pietermaritzburg ( Hayfields Branch), I am very pleased about service from this branch, staff members they`re friendly and professional their service is excellent, I love how they engage with one another and with their customers I have dealt almost with all of them and they are customer oriented, I am proud to say Hayfields is the best.

Last month I have visited the branch I cannot recall the day I visited the branch, what fascinated me was the branch manager, his conduct toward the staff members was uncalled, I observed him the way he spoke with staff while they were busy with clients, it was quite busy on the day I visited the branch so I sat down waiting for my turn to be assisted. I felt very bad he could`ve waited till they finished with clients and maybe called the client to the office and addressed the issue, when the consultant asked if she can come to the office once she`s done with the client he speaks over while she talks. I found that very rude, disrespectful and lacking leadership skills. I was very livid to the point that I left the branch without being assisted because I couldn`t handle his arrogance, I think you need to do something about his conduct towards staff members.

On the 23rd of October 2024 I visited the branch, While I was with the consultant three gentlemen walked into the branch, they sat opposite the lady that was assisting me, they came to see the manager because he walked out of his office and asked them to come inside the office, two of them went in, few minutes they walked out angrily, I heard them telling the other one who was sitting on the couches that ''this guy is taking an advantages of us, he keep telling us stories and it`s been a long time we want our money'' at first I thought maybe there`s a refund that is due to them or there is a claim that bank has not paid out yet, then the guy that was waiting for them outside sitting on the couches stood and angrily and he pointed at his office saying that ''this so-called manager we need to teach him a lesson because he`s been borrowing money from us and not paying us back he telling us stories every time when we are here to collect", the bank was not busy on the day I am certain sure that everybody that was in the bank with consultants header everything that was said he did not come out of his office till I left the bank. I felt very embarrassed that the whole leader of the team would do such thing, putting the staff lives in risk, as a client I do not think it is safe for me to be in that branch anymore, his behavior is aligned with bank culture, I felt very bad for staffs that works at Hayfields branch because their lives are at risk. A bank trusted him to lead the team with integrity and respect but he does the opposite of that, the reputation of the bank is really tarnished, to think that loan sharks come in the branch and do as they please in front of customers and staff. What else can they do?. I had a conversation with the person who was waiting for me outside about what I experienced inside the branch because it really got into me,another person who overheard our conversation confirmed that it his thing he does that the whole center knows him that he borrows money from loan sharks, that place is not safe at all If you really care about your people you will do something about this before an innocent soul gets hurt kindly protect your employee from this. I believe that you want a safe environment for the employees for them to be productive and happy.