TC
Tess C

1 reviews | Active since Apr 2015

15 May 2017, 09:43

Lukas Manana

<p>We are in the process of buying a home and received an exorbitant interest rate.</p> <p>Lukas did not waiver!</p> <p>He motivated an appeal even without us requesting this, but confident only because he made himself fully versed with our financial background. He went further to assist us with other financial product offerings.</p> <p>We heard from Lukas every single day during this time, sometimes more than once a day and even into the evening. He made us feel like he understood our problem and was committed to being a part of the solution.</p> <p>Lukas had a genuine excitement for us at the final stages. It was beyond crystal clear that this was more than just a job for him. Lukas was passionate about the service he provided and was consistently ahead of us with options and suggestions.</p> <p>Never, but never before, have we been as satisfied with service from a financial institution as we have been by the service Lukas provided.</p> <p> </p> <p>This is extremely high praise and it is our hope that in unleashing the great potential in our people working in these organisations, that Lukas must receive the highest commendation for his contribution.</p> <p> </p> <p>Signed by an extremely pleased client.</p> <p> </p> <p> </p>

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Replies (1)
Standard Bank
Standard Bank's reply13 Jul 2017, 09:57
Official

Dear Tess

Thank you for posting the message and we appreciate the feedback.

Thanks,

Complaint Resolution Centre

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