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Wulf E
1 reviews | Active since Feb 2012
25 Feb 2019, 18:17
Ludicrous security questions for simple queries
When trying to find out when my credit card payment was due, i was forced to endure some extremely silly "security questions" some of which related to events over 30 years ago, and was told I had failed authentication. Please think up some friendlier questions to authenticate your clients, and whether such severe questioning is relevant given my simple question.
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Replies (2)0
Replies (2)
Standard Bank's replyOfficial
26 Feb 2019, 03:56 Thank you for posting your comments. Your matter was escalated accordingly. We will revert to you as soon as possible. Kind regards Clint Chetty Complaint Resolution Centre
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Standard Bank's reply26 Feb 2019, 03:56
Official
Thank you for posting your comments. Your matter was escalated accordingly. We will revert to you as soon as possible. Kind regards Clint Chetty Complaint Resolution Centre
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*** (fax)
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*** (fax)
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Wulf E's updateReviewer Update
01 Mar 2019, 11:39Standard Bank did indeed respond, and could provide a helpful answer on credit card payment date.
On the issue of obscure security questions, they were understanding but suggested I should request another set of questions.
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Wulf E's update01 Mar 2019, 11:39
Reviewer Update
Standard Bank did indeed respond, and could provide a helpful answer on credit card payment date.
On the issue of obscure security questions, they were understanding but suggested I should request another set of questions.