Loyalty means nothing to Standard Bank

I have been banking with Standard Bank since I can remember, 25 years +.<br> Last year I moved to JHB to start a new job and wanted to upgrade my accounts. I was informed of 6 month policy before I was able to do so. 8 months later I returned to the branch at Carnival Mall to do so despite being told someone would contact me to assist. I opened a prestige account and updated all my info which had changed when I moved to JHB - Email and cell # <br> I had also signed up for the UCount rewards program some months prior and just received my card.<br> Since opening this account and changing my info, I have been having issues with activating my UCount card. Messages and OTP being sent to old cell number. I reported this problem to UCount, been in to the bank at Carnival Mall several times and contacted my Prestige Banker several times and this has still not been resolved. This is going on for more than 3 months. I have been patient, polite and asked very kindly that someone in senior management contact me and shed some light on the reasoning behind this issue.<br> Does Standard Bank not value customers? I am terribly disappointed and feel I am left with no other choice but to take my finances to FN