KB
Kyle B

1 reviews | Active since Dec 2014

15 Apr 2015, 15:27

Loyalty means nothing nothing to standard bank

This complaint starts months ago.<br> <br> After having my bank account with Standard Bank for over 10 years, all of a sudden it becomes un-fica'd .<br> WITHOUT even my knowledge they freeze my account.<br> <br> After being stranded without access to my only funds ( I only banked with standard ) I had to beg borrow and ***** just to organize payments. I missed out on some very important deals because I could not access my account. <br> <br> Eventually I get my Fica in place. Now with back up Capitect account in case this happens again. <br> My account now has set its internet banking limit to R0, ???? Standard bank, can we think here. I go through all the effort of setting up internet banking,only to choose have a limit of R0 [URL Removed] on standard?Poor show. <br> <br> Any ways now that my limit is reset to a reasonable amount. I find that another gentlemans ID doc is linked under my account?? Scary knowing that some Charlie can come in and access all my accounts with his ID.<br> <br> Then to Make matters worse, my account has been placed on freeze again as my first FICA docs are incorrect?<br> <br> For a bank I have been with for over 10 years, you sure do treat your customers well.<br> I am done with you standard, so long!

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Replies (1)
Standard Bank
Standard Bank's reply16 Apr 2015, 09:35
Official
Hello kylebb,

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre
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