pP
phumsimelane P

1 reviews | Active since May 2016

12 May 2016, 09:43

Loyalty means less than nothing to Standard Bank

<p>I have been banking with Standard Bank for over 15 years. I even recruited my husband, who was a staunch First Rand client. This, however, together with my good account conduct, counts for nothing when I request an increase on a loan. A loan that I have always overpaid, indicating that I am more than capable of affording a higher instalment. Perhaps it's time to leave, I am no longer valued as a client. </p> <p> </p> <p>And if you reply and tell me about systems (just the way parrots do), I swear I will slit my wrists.</p>

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Replies (4)
pP
phumsimelane P's update12 May 2016, 09:47
Reviewer Update

So much for being a Prestige Banker!

Standard Bank
Standard Bank's reply13 May 2016, 05:25
Official

Dear Madelela

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be allocated to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre
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Standard Bank
Standard Bank's reply13 May 2016, 08:59
Official

Thank you for allowing us the opportunity to look into your matter.

An email response has been sent to you today 13 May 2016.

We appreciate your support and loyalty.

Kind regards

Zeenath Hassen

Complaint Resolution Centre

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pP
phumsimelane P's update14 May 2016, 21:48
Reviewer Update

No, you most certainly do not appreciate my loyalty.