loyalty betrayed

Have been with Standard Bank for 39 years. I have exceeded my overdraft limit only once before. Realizing I did not have enough funds in my account I arranged for sufficient funds to be drawn from my Sanlam money market fund. Unfortunately Sanlam let me down and the money has still not been paid. As a result, many of my debit orders were rejected, causing huge inconvenience for me. In addition, a penalty was levied on every debit order rejected, R115 per transaction, totalling over 1000 rands. As a loyal and trustworthy customer for nearly 40 years, I would have expected a phone call asking me what was happening, or allowing the debit orders through, just once. Getting retirement money soon. Will not be investing it with Standard bank, since my loyalty has been betrayed.