GC
Gregg C
1 reviews | Active since Oct 2023
02 Oct 2023, 16:58
Loyal SBSA Customer of 43 years now shopping elsewhere due to neglect.
I have banked with SBSA since 1980, had current accounts, still have a Home Loan Account-a Credit Card since 1980 -A Business Account since 2001 - have had 12 Stannic/SBVAF deals since 2001 and "my Bank" still does not know who the hell I am and treats me like a stranger whenever I try to approach it. That is IF I can get to connect with anyone. That is IF anyone is actually somewhere out there. Have been trying to open a new MyMo Account, go online follow the prompts and then nothing happens except for a message which says "awaiting approval"? Try phoning *** and wait in the "queue" for 35 minutes listening to a repetitive message and then give up. Its is shocking and probably time to change Banks. So I think I may well do that. Goodbye Standard Bank and thanks for nothing after 44 years of my loyal support to you.
Helpful (0)
Replies (11)0
Replies (11)
Standard Bank's replyOfficial
02 Oct 2023, 17:03Good Day Gregg
We saddened to hear that this has been your experience.
We take these matters very seriously and can assure you that we will be attending to your query with urgency.
We will be taking a closer a look and will get back to you shortly.
Kindest regards
Standard Bank Hello Peter Team
***
We saddened to hear that this has been your experience.
We take these matters very seriously and can assure you that we will be attending to your query with urgency.
We will be taking a closer a look and will get back to you shortly.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply02 Oct 2023, 17:03
Official
Good Day Gregg
We saddened to hear that this has been your experience.
We take these matters very seriously and can assure you that we will be attending to your query with urgency.
We will be taking a closer a look and will get back to you shortly.
Kindest regards
Standard Bank Hello Peter Team
***
We saddened to hear that this has been your experience.
We take these matters very seriously and can assure you that we will be attending to your query with urgency.
We will be taking a closer a look and will get back to you shortly.
Kindest regards
Standard Bank Hello Peter Team
***
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Gregg C's updateReviewer Update
02 Oct 2023, 17:19I'm sorry but I think you have the wrong person (or after 43 years you absolutely definitely do not know who the hell I am!!!)
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Gregg C's update02 Oct 2023, 17:19
Reviewer Update
I'm sorry but I think you have the wrong person (or after 43 years you absolutely definitely do not know who the hell I am!!!)
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Gregg C's updateReviewer Update
02 Oct 2023, 17:21 and p.s, perhaps you should try dialling ***and see how easy it is to get a hold of yourselves. I have tried countless times through the years and its's a miracle to get through, which is seldom by the way. Today I waited 34 minutes and could wait no longer.
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Gregg C's update02 Oct 2023, 17:21
Reviewer Update
and p.s, perhaps you should try dialling ***and see how easy it is to get a hold of yourselves. I have tried countless times through the years and its's a miracle to get through, which is seldom by the way. Today I waited 34 minutes and could wait no longer.
Standard Bank's replyOfficial
02 Oct 2023, 17:42Good Day Gregg
This is not the level of service we strive for.
We understand your frustration and are here to help.
We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards
Standard Bank Hello Peter Team
***
This is not the level of service we strive for.
We understand your frustration and are here to help.
We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply02 Oct 2023, 17:42
Official
Good Day Gregg
This is not the level of service we strive for.
We understand your frustration and are here to help.
We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards
Standard Bank Hello Peter Team
***
This is not the level of service we strive for.
We understand your frustration and are here to help.
We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards
Standard Bank Hello Peter Team
***
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Gregg C's updateReviewer Update
03 Oct 2023, 10:38Its 10h35 the day and still no "...team will be in touch". I guess they never said when they would reply and that this query is probably something like 1245 in the queue. It the kind of service SBSA customers just have to lump from an "Award Winning" Bank sadly. "Award Winning" Really!
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Gregg C's update03 Oct 2023, 10:38
Reviewer Update
Its 10h35 the day and still no "...team will be in touch". I guess they never said when they would reply and that this query is probably something like 1245 in the queue. It the kind of service SBSA customers just have to lump from an "Award Winning" Bank sadly. "Award Winning" Really!
Standard Bank's replyOfficial
03 Oct 2023, 10:41Dear Gregg
Rest assured our team is working around the clock to ensure that your query gets resolved, the team will be in contact with you.
Kindest regards
Standard Bank Hello Peter Team
***
Rest assured our team is working around the clock to ensure that your query gets resolved, the team will be in contact with you.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply03 Oct 2023, 10:41
Official
Dear Gregg
Rest assured our team is working around the clock to ensure that your query gets resolved, the team will be in contact with you.
Kindest regards
Standard Bank Hello Peter Team
***
Rest assured our team is working around the clock to ensure that your query gets resolved, the team will be in contact with you.
Kindest regards
Standard Bank Hello Peter Team
***
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Gregg C's updateReviewer Update
03 Oct 2023, 10:44.....it gets even better. I called the Bank Toll Free Line and miracle of all miracles somebody answered. But it was quickly back to the reality of normal SBSA Service because she took down my number and said she would phone back because her system is slow. And just like the *** jumped over the moon, that phone call is awaited....
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Gregg C's update03 Oct 2023, 10:44
Reviewer Update
.....it gets even better. I called the Bank Toll Free Line and miracle of all miracles somebody answered. But it was quickly back to the reality of normal SBSA Service because she took down my number and said she would phone back because her system is slow. And just like the *** jumped over the moon, that phone call is awaited....
Standard Bank's replyOfficial
03 Oct 2023, 10:47Dear Gregg
We apologize for the delay return in service. Kindly be advised our agents will be reaching out shortly to further assist.
Please await our call
Kindest regards
Standard Bank Hello Peter Team
***
We apologize for the delay return in service. Kindly be advised our agents will be reaching out shortly to further assist.
Please await our call
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply03 Oct 2023, 10:47
Official
Dear Gregg
We apologize for the delay return in service. Kindly be advised our agents will be reaching out shortly to further assist.
Please await our call
Kindest regards
Standard Bank Hello Peter Team
***
We apologize for the delay return in service. Kindly be advised our agents will be reaching out shortly to further assist.
Please await our call
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's replyOfficial
04 Oct 2023, 10:11Good Day
Thank you for allowing us the opportunity to turn your experience with us into a positive one.
Our team has assured us that the matter is resolved to your satisfaction, we are so glad we could assist.
Should you need any further assistance, we’re always here to help.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for allowing us the opportunity to turn your experience with us into a positive one.
Our team has assured us that the matter is resolved to your satisfaction, we are so glad we could assist.
Should you need any further assistance, we’re always here to help.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply04 Oct 2023, 10:11
Official
Good Day
Thank you for allowing us the opportunity to turn your experience with us into a positive one.
Our team has assured us that the matter is resolved to your satisfaction, we are so glad we could assist.
Should you need any further assistance, we’re always here to help.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for allowing us the opportunity to turn your experience with us into a positive one.
Our team has assured us that the matter is resolved to your satisfaction, we are so glad we could assist.
Should you need any further assistance, we’re always here to help.
Kindest regards
Standard Bank Hello Peter Team
***
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Gregg C's updateReviewer Update
04 Oct 2023, 18:24I am afraid that I will be the judge of that. It was anything but a pleasant experience. That a Customer feels forced to turn to a 3rd party complaints platform before they are able to get their Bank to assist with something as simple as opening an account is abhorrent. Is this truly what a Client has to do to engage with their Bank for a matter as simple as this one! (note its a statement of fact & not a question). Its disgusting and deplorable.
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Gregg C's update04 Oct 2023, 18:24
Reviewer Update
I am afraid that I will be the judge of that. It was anything but a pleasant experience. That a Customer feels forced to turn to a 3rd party complaints platform before they are able to get their Bank to assist with something as simple as opening an account is abhorrent. Is this truly what a Client has to do to engage with their Bank for a matter as simple as this one! (note its a statement of fact & not a question). Its disgusting and deplorable.
Standard Bank's replyOfficial
05 Oct 2023, 10:59Dear Gregg
We apologize for the level of service received, we trust that we can do better on your next visit.
Should you need any further assistance, we’re always here to help.
We apologize for the level of service received, we trust that we can do better on your next visit.
Should you need any further assistance, we’re always here to help.
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's reply05 Oct 2023, 10:59
Official
Dear Gregg
We apologize for the level of service received, we trust that we can do better on your next visit.
Should you need any further assistance, we’re always here to help.
We apologize for the level of service received, we trust that we can do better on your next visit.
Should you need any further assistance, we’re always here to help.
Kindest regards,
Standard Bank Hello Peter Team