Loyal for more than 30 years think time is up!!!!!

My dad who is 60 years plus had his bank card cloned and a substantial amount withdrawn from his bank account. Standard Bank now refuses to refund his money... He had withdrawn money from the ATM at Manaba Spar which is located in Margate which has cameras. They now come back to him stating that the money was withdrawn by him. What utter nonsense go back an rewind your cameras standard bank!!!! We refuse to take a loss for something that is beyond our control.... My dad has been banking with Standard bank for the past 35 years if this is not resolved I think it's time to change!!!! Please can someone contact him and get this resolved ASAP!!!!