Loyal client's business are not taken seriously

I app**** for a loan over a month ago, my documentation were not received through the general home loan email account, after several attempts it were submitted to Claire Smith, then Romain Lucas, weeks down the line I was asked the 4th time today to submit my documentation. I need feedback about my application within a day.<br> <br> My husband and I have our bank accounts and the bond account with Standard Bank and we are going to move our business to a bank which takes our business seriously