Low standard Standard.

<p>Standard bank has put me through a completely hellish battle over the last two months.</p> <p>In the end of May/beginning of April I ordered a cheque card because I was going overseas on April 15th.</p> <p>They told me the card would take under 10 days to arrive.</p> <p>After 10 days I went into the constantia branch to find out why I hadn't been phoned.</p> <p>They told me they had an error in ordering the card and they could do it then but it would take over 5 days.</p> <p>At this point I was leaving in 5 days.</p> <p>They then said that I could express order it but that I must pay for the extra cost.</p> <p>Of course I refused, they then said they would cover the cost and that I could collect my card on the 13th or 14th.</p> <p>I phoned in and they said the card would most likely arrive before work hours started on the 14th.</p> <p>I went in at 10am and the card wasn't there.</p> <p>They said it would be there in the later delivery (after 11am) and before work hours ended (3.30pm).</p> <p>I waited for their call until 2/2.30pm.</p> <p>They told me there had been another error and that my card would only be delivered the next day.</p> <p>I was getting on a flight the next day (15th April) in the morning.</p> <p>They said it would not be delivered before I was on the plane.</p> <p>They then promised that MasterCard would deliver a card to me when I could send them an address and date.</p> <p>The first date I requested was the 26th of May. I was told that MasterCard would contact me to confirm a time.</p> <p>I heard nothing.</p> <p>The next date was June 3rd. I was told the same, but then told that I needed to phone MasterCard to confirm.</p> <p>When I phoned in I was told that the best they could do was send me an emergency travel card. They also said I had to pay for it as I already have a debit card.</p> <p>I refused again. We never sorted the cost side of it, because I was told that the card would not work for online purchases. The reason I wanted a cheque card was for this reason.</p> <p>In England (where I am now) booking a train ticket in advance costs less than half as much as buying on the day. I have already spent £24 instead of £11 on a train ticket because I do not have the ability to purchase things online.</p> <p>The next thing I was told was that my cheque card has arrived in the Constantia Branch (SA). <br />They said that someone here could fetch it and post it to me. <br />When I asked why anyone else should have to carry the postage cost, when it had been their error, I just got a weak "sorry".</p> <p>In the end they said the most they could do was send me an emergency travel card that worked only for swiping.</p> <p>I have been traveling for two months using only cash and loosing money because of Standard Bank's inability to aid me.</p> <p>I am genuinely emotional after this ordeal and have no idea how to proceed. I am 18, alone in a foreign country, completely broke and being continuously disadvantaged by my bank.</p> <p>No bank should be making its customers tear up in frustration. I am appalled by the lack of ownership of their mistake and the disregard they have treated me with.</p> <p>However all the consultants have been very kind.</p> <p>My bank is costing me more money than I should be spending, instead of keeping my finances safe.</p>