LOW STANDARD BANK

Requested to have OTP sent to email, instead of cellphone number (as we live abroad).

After doing everything required to validate identity, they proceeded to delete the entire online profile, INSTEAD of changing the OTP credentials.

I have since been trying to contact all necessary departments via email and telephone (phones are not answered) as well as being in contact with Standard Bank on Twitter to try and get this issue fixed.

No one has been of ANY service, and whoever I keep on speaking to on Twitter for the last 30 hours keeps asking the same questions and does not come back to me.

The entire process has been ongoing for almost 2 weeks.

This is THE WORST experience we have EVER had with a financial institution, as we cannot access OUR money!!! No one is doing their job and the original person who started all of this should be dealt with accordingly!

We need IMMEDIATE assistance to get access to our funds, as this is a matter of extreme urgency.