JD
Jacques D
1 reviews | Active since Dec 2019
18 May 2023, 16:41
Low Quality Service at Standard Bank
If I could give zero stars, I would. Standard Bank's Prestige account is overpriced, and moreover, the service you get from the appointed bankers is shocking. From swearing to simply not submitting the paperwork, there seem to be problems that management cannot resolve. Maybe they hire unqualified staff or go for a low pay grade, I am unsure - but I would not recommend them as the service is irksome and pain terrible.
Helpful (0)
Replies (3)0
Replies (3)
Standard Bank's replyOfficial
18 May 2023, 16:51Dear Jacques
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
We will be taking a closer a look and will get back to you
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's reply18 May 2023, 16:51
Official
Dear Jacques
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
We will be taking a closer a look and will get back to you
Kindest regards,
Standard Bank Hello Peter Team
JD
Jacques D's updateReviewer Update
18 May 2023, 16:55This reply appears on all the Standard Bank complaints. It is as if it is an automated response and not a sincere response, and where the Bank actually plans to take any action - this is disconcerting. Personally, such a response is just not good enough.
JD
Jacques D's update18 May 2023, 16:55
Reviewer Update
This reply appears on all the Standard Bank complaints. It is as if it is an automated response and not a sincere response, and where the Bank actually plans to take any action - this is disconcerting. Personally, such a response is just not good enough.
Standard Bank's replyOfficial
18 May 2023, 16:58Dear Jacques
We understand your frustration and will ensure that your matter is attended.
We have reached out to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for feedback from our team.
Kindest regards
Standard Bank Hello Peter Team
***
We understand your frustration and will ensure that your matter is attended.
We have reached out to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for feedback from our team.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply18 May 2023, 16:58
Official
Dear Jacques
We understand your frustration and will ensure that your matter is attended.
We have reached out to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for feedback from our team.
Kindest regards
Standard Bank Hello Peter Team
***
We understand your frustration and will ensure that your matter is attended.
We have reached out to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for feedback from our team.
Kindest regards
Standard Bank Hello Peter Team
***