Louise

Item: Standard Bank
Rating: 1
Author: Louise C

I have had endless problems with Standard Bank. They have locked my Beneficiary and now I cannot pay my accounts . I have been to three branches to no avail. They simply cannot uplift the beneficiaries to enable me to make use of allocated beneficiary. I am fed up with the whole of them . After 40 years with the bank I did not expect this kind of treatment. I feel I should change banks.

Helpful (0)

Replies (4)

Louise C's updateReviewer Update

16 Jun 2023, 16:35

i am waiting for your response i need to use my standard bank account ASAP

Louise C's update16 Jun 2023, 16:35

Reviewer Update

i am waiting for your response i need to use my standard bank account ASAP

Standard Bank's replyOfficial

16 Jun 2023, 16:47

Dear Louise

Please be on the look out for our feedback.

We will be in touch.

Thank you

Kindest regards
Standard Bank Hello Peter Team
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Standard Bank's reply16 Jun 2023, 16:47

Official

Dear Louise

Please be on the look out for our feedback.

We will be in touch.

Thank you

Kindest regards
Standard Bank Hello Peter Team
***

Standard Bank's replyOfficial

16 Jun 2023, 18:16

Dear Louise

This is not the level of service we strive for.

We understand your frustration and are here to help.

We can assure you that your matter is now in the right hands.

Our team will be in touch.

Kindest regards
Standard Bank Hello Peter Team
***

Standard Bank's reply16 Jun 2023, 18:16

Official

Standard Bank's replyOfficial

17 Jun 2023, 10:47

Dear Louise

Thank you for taking our call.

We would like to thank you for giving us the opportunity to resolve your matter.

We are glad we could assist. If you feel moved to do so, please update your rating in line with the service you received.

If you need any further assistance, please don’t hesitate to reach out to us.

Kindest regards
Standard Bank Hello Peter Team
***

Standard Bank's reply17 Jun 2023, 10:47

Official