JW
Justin W
1 reviews | Active since Oct 2021
31 Jan 2023, 09:49
Lotto/1/2 played online no numbers received via sms
I play lotto on my Std bank app often , and i have experienced this problem a few times now, where one plays online and the played numbers are not sent to me. A day later i get a message that the winnings of R7,50 or R25 will be put into my account.This is happening to many people i see.What if i won Jackpot or a large amount ,one would not know.This is not acceptable.
Helpful (0)
Replies (7)0
Replies (7)
Standard Bank's replyOfficial
31 Jan 2023, 09:58Hi Justin
Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's reply31 Jan 2023, 09:58
Official
Hi Justin
Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards,
Standard Bank Hello Peter Team
JW
Justin W's updateReviewer Update
31 Jan 2023, 10:13Thank you for the prompt reply.I await further feedback.
JW
Justin W's update31 Jan 2023, 10:13
Reviewer Update
Thank you for the prompt reply.I await further feedback.
Standard Bank's replyOfficial
31 Jan 2023, 10:21Standard Bank's reply31 Jan 2023, 10:21
Official
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Justin W's updateReviewer Update
06 Feb 2023, 08:48Good day
I await feedback / call re this query.Thank you.
I await feedback / call re this query.Thank you.
JW
Justin W's update06 Feb 2023, 08:48
Reviewer Update
Good day
I await feedback / call re this query.Thank you.
I await feedback / call re this query.Thank you.
Standard Bank's replyOfficial
06 Feb 2023, 08:59Good day Justin
We sincerely apologize for the delay.
We will follow up with our team and we will be in touch.
We sincerely apologize for the delay.
We will follow up with our team and we will be in touch.
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's reply06 Feb 2023, 08:59
Official
Good day Justin
We sincerely apologize for the delay.
We will follow up with our team and we will be in touch.
We sincerely apologize for the delay.
We will follow up with our team and we will be in touch.
Kindest regards,
Standard Bank Hello Peter Team
JW
Justin W's updateReviewer Update
14 Feb 2023, 08:59Good day
I received a email saying From Std Bank ,that " our team advised that they reset the last transaction"What does this mean with regards to playing lotto online and not receiving numbers played ?
Justin
I received a email saying From Std Bank ,that " our team advised that they reset the last transaction"What does this mean with regards to playing lotto online and not receiving numbers played ?
Justin
JW
Justin W's update14 Feb 2023, 08:59
Reviewer Update
Good day
I received a email saying From Std Bank ,that " our team advised that they reset the last transaction"What does this mean with regards to playing lotto online and not receiving numbers played ?
Justin
I received a email saying From Std Bank ,that " our team advised that they reset the last transaction"What does this mean with regards to playing lotto online and not receiving numbers played ?
Justin
Standard Bank's replyOfficial
14 Feb 2023, 09:15Good Morning Justin
Thank you for raising your concerns with us.
We have escalated your matter and we can assure you that the relevant team has your query in hand and has prioritized a resolution for you.
Our team will be in touch with further feedback.
Kind regards
Standard Bank Help Centre
***
Thank you for raising your concerns with us.
We have escalated your matter and we can assure you that the relevant team has your query in hand and has prioritized a resolution for you.
Our team will be in touch with further feedback.
Kind regards
Standard Bank Help Centre
***
Standard Bank's reply14 Feb 2023, 09:15
Official
Good Morning Justin
Thank you for raising your concerns with us.
We have escalated your matter and we can assure you that the relevant team has your query in hand and has prioritized a resolution for you.
Our team will be in touch with further feedback.
Kind regards
Standard Bank Help Centre
***
Thank you for raising your concerns with us.
We have escalated your matter and we can assure you that the relevant team has your query in hand and has prioritized a resolution for you.
Our team will be in touch with further feedback.
Kind regards
Standard Bank Help Centre
***