Lotto winnings not allocated

This is not the first time my winnings has not been allocated. This is the 3rd time that I noticed this, with the previous winnings I left it since it was small amounts but I am done turning a blind eye, where are all this winnings going if not credited to my account??? How many other customers are not receiving their winnings??? This is not ethical!!

I bough a ticket for 2026/01/09. In both rows B and D did I have one number plus powerball. I should have received R15 for row B and R15 for for D, in Total I should have received R30, but I received NOTHING.

How can one trust you as a bank with bigger winnings if you cant even allocate small amounts???