JM
Jeanett M
1 reviews | Active since Jun 2014
07 May 2025, 15:19
Lotto Winning not Paid out -3 May 2025
My lotto winning for 3 May was not paid out, i played lotto on my app and the day after i received confirmation of winning that will be paid within 24hrs, its been 36 hrs now, nothing. Even though its's not a big win, in this economy every cent count. i don't recall having this experience before.
Helpful (0)
Replies (6)0
Replies (6)
Standard Bank's replyOfficial
07 May 2025, 15:21Dear Jeanett,
Thank you for bringing this issue to our attention. As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
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Thank you for bringing this issue to our attention. As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply07 May 2025, 15:21
Official
Dear Jeanett,
Thank you for bringing this issue to our attention. As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention. As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's replyOfficial
07 May 2025, 17:15Although we called, we were unable to reach you. Please include a time that is convenient for us to reach you. I look forward to hearing from you.
Standard Bank's reply07 May 2025, 17:15
Official
Although we called, we were unable to reach you. Please include a time that is convenient for us to reach you. I look forward to hearing from you.
JM
Jeanett M's updateReviewer Update
07 May 2025, 19:05Good day, thank you for the quick response, you may call tomorrow between from 9am
JM
Jeanett M's update07 May 2025, 19:05
Reviewer Update
Good day, thank you for the quick response, you may call tomorrow between from 9am
Standard Bank's replyOfficial
08 May 2025, 07:04Thanks MJ, we will request our team to contact you during this period.
Standard Bank's reply08 May 2025, 07:04
Official
Thanks MJ, we will request our team to contact you during this period.
JM
Jeanett M's updateReviewer Update
09 May 2025, 09:00I would like to appreciate and thank Standard bank, specifically Emma Matthews who made efforts to get in touch with me regarding this issue and ensured that it is taken care off, Emma patiently explained the process to me, the reason for the delay and further committed to following up on the issue and when they received information that it was resolved from Ithuba side she again contacted me to check and confirm if i had received the money, which i had by that time received.
i appreciate the patience and professionalism from Emma's side.
Thank you Jeanett
i appreciate the patience and professionalism from Emma's side.
Thank you Jeanett
JM
Jeanett M's update09 May 2025, 09:00
Reviewer Update
I would like to appreciate and thank Standard bank, specifically Emma Matthews who made efforts to get in touch with me regarding this issue and ensured that it is taken care off, Emma patiently explained the process to me, the reason for the delay and further committed to following up on the issue and when they received information that it was resolved from Ithuba side she again contacted me to check and confirm if i had received the money, which i had by that time received.
i appreciate the patience and professionalism from Emma's side.
Thank you Jeanett
i appreciate the patience and professionalism from Emma's side.
Thank you Jeanett
Standard Bank's replyOfficial
09 May 2025, 09:14Dear MJ
Thank you for your much-appreciated rating!
We are thrilled to receive your positive feedback and are grateful for your support.
Your satisfaction is our priority, and we're delighted to hear that you had a great experience with us. I
f you have any further comments or if there's anything else we can assist you with, please feel free to let us know. We look forward to serving you again in the future.
Thank you for your much-appreciated rating!
We are thrilled to receive your positive feedback and are grateful for your support.
Your satisfaction is our priority, and we're delighted to hear that you had a great experience with us. I
f you have any further comments or if there's anything else we can assist you with, please feel free to let us know. We look forward to serving you again in the future.
Kindest regards,
Standard Bank Hello Peter Team
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Standard Bank Hello Peter Team
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Standard Bank's reply09 May 2025, 09:14
Official
Dear MJ
Thank you for your much-appreciated rating!
We are thrilled to receive your positive feedback and are grateful for your support.
Your satisfaction is our priority, and we're delighted to hear that you had a great experience with us. I
f you have any further comments or if there's anything else we can assist you with, please feel free to let us know. We look forward to serving you again in the future.
Thank you for your much-appreciated rating!
We are thrilled to receive your positive feedback and are grateful for your support.
Your satisfaction is our priority, and we're delighted to hear that you had a great experience with us. I
f you have any further comments or if there's anything else we can assist you with, please feel free to let us know. We look forward to serving you again in the future.
Kindest regards,
Standard Bank Hello Peter Team
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Standard Bank Hello Peter Team
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