JR
Johnathan R
1 reviews | Active since Aug 2020
07 Aug 2020, 09:19
LOTTO WINNER, NO, INVALID LOTTO NUMBERS FROM STANDARD BANK
LOTTO WINNER...................OR NOT.................... I played lotto through my Standard bank App on my cellphone.... I am not a wealthy man by any means. I'm married with 2 children. I used my hard earned money and played lotto through my Standard Bank app to stand a chance to maybe win the lotto. When the Lotto numbers came up on the 5 August 2020, i checked if I won. To my surprise the Lotto numbers issued to me via Standard Bank App was INCORRECT. my one line A read 1, 9, 14, 25, 29, 1 (repeat number) my second line B read 11, 15, 16, 29, 32, 11 (again a repeat number in the same line. How can you have repeat numbers in the same line. I will attach my SMS from Standard Bank. This tells me that the whole line is invalid and wrong. So I could have won the Lotto. The Standard Bank app issued incorrect numbers and not Ithuba National Lottery South Africa. I called Standard Bank and they denied its the banks problem or error. I then called the Lotto customer care who informed me its definitely Standard Banks fault as i purchased the Lotto ticket through my Standard Bank app and the SMS in response was from Standard Bank. The SMS say's "please call ***for queries" which i did. The number ***is a Stand Bank customer care number. The Standard Bank customer care lady said its not there fault. I called and called again. I spent R100's of Rands calling Standard Bank and not a single person helped me. So I really feel I've been done in as I could very well have been a Lotto Winner. I speak up for ALL poor South Africans spending there last cent on playing Lotto through Standard Bank. Many of them that can't phone or email or contact Standard Bank for queries. I must make a stand today and be the voice. What can Standard Bank do for me today. I will determine what I need to do with the response I get. I believe that this should go public by means of social media or Carte Blanche so that our fellow countrymen are to be warned about spending money with Standard Bank and there faulty apps or investments. I await your remedy Standard Bank. STANDARD BANK REF NO. V***
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Replies (5)
Standard Bank's replyOfficial
07 Aug 2020, 10:36Dear Johnathan
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
***
Standard Bank's reply07 Aug 2020, 10:36
Official
Dear Johnathan
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
***
JR
Johnathan R's updateReviewer Update
13 Aug 2020, 11:58Good Day Hellopeter,
I truly feel that Standard Bank is just waiting for this to blow over. This is a very serious matter to me and all other South Africans that has been done in.
I contacted Lotto to understand what happens when I receive repeat numbers from my Standard Bank app. It was told to me Lotto South Africa cannot accept the money for invalid numbers. This means that Standard Bank pockets my money I used for Lotto.
How many South Africans have lost their money like this. It's a disgrace.
I have also contacted Carte Blanche and await their response. I have no doubt that this will go live on social media. This is no threat, I just feel someone needs to be the voice for South Africans that have been in this predicament before that have no means to report or investigate.
I must reiterate I very well may have won the lotto but it's impossible if i have been issued 2 invalid quick pick lines generated by Standard Bank App. So a mere refund does not do it for me as how does it outway the potential winnings I could have won.
I truly feel that Standard Bank is just waiting for this to blow over. This is a very serious matter to me and all other South Africans that has been done in.
I contacted Lotto to understand what happens when I receive repeat numbers from my Standard Bank app. It was told to me Lotto South Africa cannot accept the money for invalid numbers. This means that Standard Bank pockets my money I used for Lotto.
How many South Africans have lost their money like this. It's a disgrace.
I have also contacted Carte Blanche and await their response. I have no doubt that this will go live on social media. This is no threat, I just feel someone needs to be the voice for South Africans that have been in this predicament before that have no means to report or investigate.
I must reiterate I very well may have won the lotto but it's impossible if i have been issued 2 invalid quick pick lines generated by Standard Bank App. So a mere refund does not do it for me as how does it outway the potential winnings I could have won.
JR
Johnathan R's update13 Aug 2020, 11:58
Reviewer Update
Good Day Hellopeter,
I truly feel that Standard Bank is just waiting for this to blow over. This is a very serious matter to me and all other South Africans that has been done in.
I contacted Lotto to understand what happens when I receive repeat numbers from my Standard Bank app. It was told to me Lotto South Africa cannot accept the money for invalid numbers. This means that Standard Bank pockets my money I used for Lotto.
How many South Africans have lost their money like this. It's a disgrace.
I have also contacted Carte Blanche and await their response. I have no doubt that this will go live on social media. This is no threat, I just feel someone needs to be the voice for South Africans that have been in this predicament before that have no means to report or investigate.
I must reiterate I very well may have won the lotto but it's impossible if i have been issued 2 invalid quick pick lines generated by Standard Bank App. So a mere refund does not do it for me as how does it outway the potential winnings I could have won.
I truly feel that Standard Bank is just waiting for this to blow over. This is a very serious matter to me and all other South Africans that has been done in.
I contacted Lotto to understand what happens when I receive repeat numbers from my Standard Bank app. It was told to me Lotto South Africa cannot accept the money for invalid numbers. This means that Standard Bank pockets my money I used for Lotto.
How many South Africans have lost their money like this. It's a disgrace.
I have also contacted Carte Blanche and await their response. I have no doubt that this will go live on social media. This is no threat, I just feel someone needs to be the voice for South Africans that have been in this predicament before that have no means to report or investigate.
I must reiterate I very well may have won the lotto but it's impossible if i have been issued 2 invalid quick pick lines generated by Standard Bank App. So a mere refund does not do it for me as how does it outway the potential winnings I could have won.
JR
Johnathan R's updateReviewer Update
19 Aug 2020, 13:33Good Day Hellopeter,
I have just received this message below From Standard Bank stating it is not there mistake, error or fault for the duplicate issue of numbers from there Standard Bank App in the same row.
Standard Bank says Ithuba issues the numbers and Standard Bank has no direct input in numbers being generated. This to me sounds bizarre as it comes from a Standard Bank App and ithuba's business is lotto not banking.
I have contacted Ithuba on many occasions and they have reassured me that they are not at fault or responsible as it is Standard Banks fault.
Hellopeter I really need your help please, what do I do now? Could you please send this to Lotto or do I need to start from Scratch with Lotto.
Or any Advise would be greatly appreciated,
Is there any type of ombudsman that deals with these types of issues.
I can only take action once we have identified who is truly at fault. I really want try and get to the bottom of this as I stand for my fellow South Africans that have had money taken away from them due to ****s within organisations. This must be put to trial as its so wrong and ********.
Below the message from Standard Bank. I think It would be good for Lotto to see the response as well.
Thank you Hellopeter for your services
I have just received this message below From Standard Bank stating it is not there mistake, error or fault for the duplicate issue of numbers from there Standard Bank App in the same row.
Standard Bank says Ithuba issues the numbers and Standard Bank has no direct input in numbers being generated. This to me sounds bizarre as it comes from a Standard Bank App and ithuba's business is lotto not banking.
I have contacted Ithuba on many occasions and they have reassured me that they are not at fault or responsible as it is Standard Banks fault.
Hellopeter I really need your help please, what do I do now? Could you please send this to Lotto or do I need to start from Scratch with Lotto.
Or any Advise would be greatly appreciated,
Is there any type of ombudsman that deals with these types of issues.
I can only take action once we have identified who is truly at fault. I really want try and get to the bottom of this as I stand for my fellow South Africans that have had money taken away from them due to ****s within organisations. This must be put to trial as its so wrong and ********.
Below the message from Standard Bank. I think It would be good for Lotto to see the response as well.
Thank you Hellopeter for your services
Good morning Mr Rafferty
I refer to your complaint and would like to apologise for the delay in resolving this matter.
The complaint has been escalated to the business unit that deals with these issues. I received feedback that the bank does not issue Lotto numbers for playing through the platform (App), the bank is but only the payment mechanism for customers to play Lotto as it makes it easier for Standard bank clients to pay and not having to go directly into stores to play.
Below numbers were not duplicated and this is from Ithuba.
If you do have any concerns with regards to the draw and the numbers that was issued, this needs to be taken up directly with Ithuba as the bank does not issue the numbers.
As a valued Standard Bank customer we would like to hear from you. In the next 24 hours we will send you a survey via SMS. Please would you answer the 3 questions based on your experience today with our banker. Please be advised we will not ask you for any personal information in this SMS.
I trust this response is in order.
JR
Johnathan R's update19 Aug 2020, 13:33
Reviewer Update
Good Day Hellopeter,
I have just received this message below From Standard Bank stating it is not there mistake, error or fault for the duplicate issue of numbers from there Standard Bank App in the same row.
Standard Bank says Ithuba issues the numbers and Standard Bank has no direct input in numbers being generated. This to me sounds bizarre as it comes from a Standard Bank App and ithuba's business is lotto not banking.
I have contacted Ithuba on many occasions and they have reassured me that they are not at fault or responsible as it is Standard Banks fault.
Hellopeter I really need your help please, what do I do now? Could you please send this to Lotto or do I need to start from Scratch with Lotto.
Or any Advise would be greatly appreciated,
Is there any type of ombudsman that deals with these types of issues.
I can only take action once we have identified who is truly at fault. I really want try and get to the bottom of this as I stand for my fellow South Africans that have had money taken away from them due to ****s within organisations. This must be put to trial as its so wrong and ********.
Below the message from Standard Bank. I think It would be good for Lotto to see the response as well.
Thank you Hellopeter for your services
I have just received this message below From Standard Bank stating it is not there mistake, error or fault for the duplicate issue of numbers from there Standard Bank App in the same row.
Standard Bank says Ithuba issues the numbers and Standard Bank has no direct input in numbers being generated. This to me sounds bizarre as it comes from a Standard Bank App and ithuba's business is lotto not banking.
I have contacted Ithuba on many occasions and they have reassured me that they are not at fault or responsible as it is Standard Banks fault.
Hellopeter I really need your help please, what do I do now? Could you please send this to Lotto or do I need to start from Scratch with Lotto.
Or any Advise would be greatly appreciated,
Is there any type of ombudsman that deals with these types of issues.
I can only take action once we have identified who is truly at fault. I really want try and get to the bottom of this as I stand for my fellow South Africans that have had money taken away from them due to ****s within organisations. This must be put to trial as its so wrong and ********.
Below the message from Standard Bank. I think It would be good for Lotto to see the response as well.
Thank you Hellopeter for your services
Good morning Mr Rafferty
I refer to your complaint and would like to apologise for the delay in resolving this matter.
The complaint has been escalated to the business unit that deals with these issues. I received feedback that the bank does not issue Lotto numbers for playing through the platform (App), the bank is but only the payment mechanism for customers to play Lotto as it makes it easier for Standard bank clients to pay and not having to go directly into stores to play.
Below numbers were not duplicated and this is from Ithuba.
If you do have any concerns with regards to the draw and the numbers that was issued, this needs to be taken up directly with Ithuba as the bank does not issue the numbers.
As a valued Standard Bank customer we would like to hear from you. In the next 24 hours we will send you a survey via SMS. Please would you answer the 3 questions based on your experience today with our banker. Please be advised we will not ask you for any personal information in this SMS.
I trust this response is in order.
Standard Bank's replyOfficial
20 Aug 2020, 09:13Dear Johnathan Rafferty
Thank you once again for posting your comments.
I refer to our email correspondence with each other and can confirm that this matter has been responded to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Thank you once again for posting your comments.
I refer to our email correspondence with each other and can confirm that this matter has been responded to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Standard Bank's reply20 Aug 2020, 09:13
Official
Dear Johnathan Rafferty
Thank you once again for posting your comments.
I refer to our email correspondence with each other and can confirm that this matter has been responded to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Thank you once again for posting your comments.
I refer to our email correspondence with each other and can confirm that this matter has been responded to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
JR
Johnathan R's updateReviewer Update
20 Aug 2020, 10:35HI Clint
This matter has by no means been resolved and Standard Banks response has not been clear. This complaint remains open.
This will have to be dealt with on a much higher level
This matter has by no means been resolved and Standard Banks response has not been clear. This complaint remains open.
This will have to be dealt with on a much higher level
JR
Johnathan R's update20 Aug 2020, 10:35
Reviewer Update
HI Clint
This matter has by no means been resolved and Standard Banks response has not been clear. This complaint remains open.
This will have to be dealt with on a much higher level
This matter has by no means been resolved and Standard Banks response has not been clear. This complaint remains open.
This will have to be dealt with on a much higher level