SK
Sizwile K

1 reviews | Active since Jan 2019

13 May 2020, 10:19

Lotto Payout Not Paid

Playing lotto via the app should be very easy and enjoyable but with Standard Bank, It's not. I received an SMS saying my winnings will be paid to my account within 2 business days and that was 4 days ago and still nothing, I don't even know how much i won...this app is meant to be hassle-free but I still need to go check the numbers I played and also refer to the winning numbers and see what I actually won. The developers can do better than this. A simple SMS saying you have won this much would be highly appreciated and also the payout must be done with the client having to enquire about their winnings.

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Replies (2)
Standard Bank
Standard Bank's reply13 May 2020, 11:26
Official
Dear Sizwile
 Thank you posting your comments. 

We looking into your matter and feedback will be provided shortly.

Kind regards 

Complaint Resolution Centre
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Standard Bank
Standard Bank's reply22 May 2020, 09:16
Official
Dear Sizwile

This matter has been resolved.

Kind regards 

Complaint Resolution Centre
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