YG
Yeshnie G

1 reviews | Active since Feb 2014

16 Nov 2019, 12:00

Lotto part of the standard bank app is ****

So I took powerball on the standard bank app and I checked the I got 3 +plus powerball number. And the powerball number on its own on 2 different lines. So I should of got R254 but I only got R10. 20. Where is the rest. I looks like the system that you are running is not picking up the first numbers that we are taking. I want my money.

0
Replies (2)
Standard Bank
Standard Bank's reply17 Nov 2019, 07:55
Official
Hello Yeshnie, 
  
Thank you for posting your comment. 
 
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. 
 
We apologize for the inconvenience and undue frustration, this has caused.  
 
We greatly appreciate your continued support  
 
Kind regards, 
Complaint Resolution Centre
 *** 
*** (fax)
 *** 
Standard Bank
Standard Bank's reply27 Nov 2019, 08:37
Official
Dear Yeshnie Michelle

Thank you once again for posting your comments.

I refer to our email correspondence with each other and can confirm that this matter has been responded to.

Kind regards

Clint Petersen
Complaint Resolution Centre
***