1 reviews | Active since May 2016

31 Aug 2017, 10:23

Lost Vehicle Finance

Hi Standard Bank. I just thought I would bring this to your attention. I've been trying to do an application online for the last week. Every time I try, I go through a tedious process of completing the first page but on clicking next absolutely nothing happens. I thought it might be easier to speak to your call centre. The lady who I spoke to was accommodating and mentioned there were system issue but she will try her best to assist. She was helpful but unfortunately your systems let you down again as she was unable to complete my application live. I currently have approval from 2 other banks, I thought I would give standard bank the option to compete as well and whichever bank gave me the best service and rate I would move my entire portfolio. Unfortunately Standard Bank, you may have lost this one.

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Replies (2)
Standard Bank
Standard Bank's reply04 Sept 2017, 13:30
Official

Dear Mervin Govender

Thank you for your posting.

I refer to my email correspondence and would like to advise that I am attending to this matter.

Kind regards

Clint Petersen

Complaint Resolution Centre

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Standard Bank
Standard Bank's reply05 Sept 2017, 10:19
Official

Dear Mervin Govender

Thank you once again for your posting.

I refer to our email communication with each other and can confirm that this issue has been attended to already.

Kind regards

Clint Petersen

Complaint Resolution Centre

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