Lost R1000 due to incompetence

On Wednesday morning, 3 March 2016, I contacted the Standard Bank home assist as my freezer stopped working. I was appointed a case number: 526423. Thursday morning, no details of supplier has been sent to me, neither have I been contacted by anyone. Upon contacting Stnd Bank again on Thursday, I was told that they do not have any service providers in the Pretoria CBD and that the service providers that they are making use of in Jhb do not want to come out as it is too far. <br> Eventually a service provider came out on Friday morning. The service provider than informed us we mst give him R1000 to commense with any work although labour was payable by std bank. After he left my freezer was still not freezing and we contacted std bank. The service provider came out again on Sunday and again after he left, the freezer still not working. After contacting the std bank again on Monday we were told that the service provider found the problem are something else from what they initial worked on and we had to pay now another R580 for that part. A week later we mst pay for incompancy by the service provider and still sit with a broken freezer and rotten meat.and no ass from stand bank.