Lost my card - no response from bank

<p>My credit card has expired and according to the banks records the card was to be sent to the La Lucia branch. upon receipt the bank is supposed to contact the customer and let them know they can fetch the card. however i have not received any response from the bank to let me know my card was ready for collection. upon calling the bank for another enquiry i was told by the consultant that i would need to contact the lost cards division to locate my card as the card would have been sent back..to where i dont know! why should i call the bank at my expense to locate my credit card which the bank has misplaced. i am not going to make a trip to the bank just to use their facilities to call the card division. its the responsibility of the bank to ensure that the integrity of my information is not compromised. please rectify the situation, get my card to La Lucia standard bank and notify me when its there!!! </p>