Lost money yet no customer service

Beyond **** service! Tried making a deposit almost 2 weeks ago and ATM froze. And here 2 weeks later I've had to take off work thrice, call & email a million yes and still no help. SMS said issue resolved but STILL NOT REFUNDED R1000. And I need my money back to pay what I need. What happened to customer service? No courtesy call like the sms advised. Now I must take off AGAIN to beg for help. It's my money! someone needs to sort this out and make sure im refunded immediately! How much more must I still do. I worked for that money but the bank couldn't Care less about their clients. Extremely upset! Two weeks of worrying and stressing and phoning and emails. Get your system sorted. This is my third complaint and still no action. Pathetic! And *******. Closing my account as soon as I FINALLY get my money due to me. You can't be trusted.