CE
Carel E

1 reviews | Active since Apr 2013

29 Jun 2015, 11:31

LOST MONEY WITH STANDARD BANK

I am Mrs. m van Staden from Witbank. I am very desperate and hope you will be able to help me to solve my problem.<br> On 19:05:2015 I went to the Standard Bank Highveld Mall Service Centre Witbank and requested them to load the bank account of Olivier Projects on my bank card to enable me to transfer the amount of R24800.00 for work done at my house via the ATM to his account number ***0 at FNB bank Highveld Mall branch code nr: 230146. The clerk,Prudence, however used FNB's internal branch code number. The result: the money never got to Olivier Projects account number.<br> On my enquiry at Standard Bank they told me the money will only be on his account on the 22:05:2015. On the23:05:2015 a person named Verona phoned me and told me that Olivier Projects did received the money. I went to FNB and checked. No money for the amount of R24800.00 was deposited on this account. Being in a hurry for the work to begun I had to obtain a bank cheque for the amount of R24800.00. Which I did and I deposited it into Olivier Projects account on the 25:05:2015.<br> I obtain a bank statement from Mr. Olivier, the owner of the business , from 18:05:2015 to 26:05:2015 showing that he received onl

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Replies (1)
Standard Bank
Standard Bank's reply29 Jun 2015, 13:56
Official
Hello madalina,

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre
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*** (fax)
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