lost money via internet banking

<p>on the 25.11.2016 i did a once off payment with a standard bank mobile app. to FNB =R4000 and Capitec = R4000. transactions reflect on my account as successful but on the 06.12.2016 both of these guys came back to me with bank statement and said they didn't receive the money. i contacted standard bank and explain to them the situation. they suggested that I must do the recall. i said it coolthey must do it but the account numbers they will do the recall from didn't receive the money. recall wasn't successful that mean i will loose that money.</p> <p>please help.</p>