Lost in translation

Every time my new bank cards need to be couriered to me, the Standard Bank card division gives the couriers my email address and mobile number from over 10 years ago. Each time, like today, I've had to make numerous calls to both Standard Bank and the courier to try and sort this out. This is now at least the fourth time this has happened despite Standard Bank representatives confirming the correct contact details saved on their system.

None of the agents have been able to advise me on how to escalate this ongoing issue and nobody at Standard Bank has so far been able to pinpoint why this keeps happening so I am escalating this matter here as this poor service is unacceptable.

Also, please consider reviewing your courier partners as the services I've received from all Standard Bank's courier partners has been horrific