vJ
vanessa J

1 reviews | Active since Dec 2016

05 Dec 2016, 11:42

LOST IN THE DEEP ABYSS Pathetic service

<p>You guys shouldnt spend that much on advertizing as you dont live up to what u Promise</p> <p>This is my second Home owners claim releated to a the same incident</p> <p> </p> <p>Firstly you have substandard Vendors representing you , I had the unfortunate pleasure of having a Plumber that you sent to my place to fix a leak</p> <p>This guy put his FOOT through my celling , I sent the photo and logged complaint with Standard bank</p> <p>and GUESS WHAT ....??? NO RESPONSE NOTHING ...Till current</p> <p> </p> <p>I was awoken on Sunday to water leaking from my celling again in very same place from before ... i called the emergency number and after a screaming match of requesting that a new Vendor be sent to get an honest assesment</p> <p> </p> <p>The vendor got on site promtley .....</p> <p> </p> <p>What the report was or what action Standard bank is taking TILL NOW i have received NO FEEDBACK!!</p> <p> </p> <p>Pathetic sevice from your Call centre today ...i had to call and check what on earth is going on ....</p> <p> </p>

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Replies (1)
Standard Bank
Standard Bank's reply05 Dec 2016, 15:30
Official
Good day Vanessa John Thank you for your posting and allowing us an opportunity to investigate your complaint. This matter was allocated to a resolution specialist who will contact you to resolve your complaint. Kind regards Complaint Resolution Centre *** *** (fax) ***