Lost for word

<p>I have just discovered that the only section that is effective in Standard Bank is collection; they can phone you a day after an account is due. But fail for over a month to respond to email. I guess they should get some of the staff from collection so that we can be serviced. STB please give me a valid reason why you rejected my application for additional home-loan. No excuse or pathetic getting rid of me explanation. I have already tried ********** but received no feedback beside automated response.</p>