BM
Bonga M

1 reviews | Active since Jun 2017

02 Jun 2017, 15:41

Lost Cards that I found

<p>Disgusting experience at standard bank, they rip people off. I reported my cards lost and asked them to be blocked, I was asked if I wanted tnew cards to be ordered I refused CLEARLY . I found them and went to the bank to unblock them. I was told a permanent block was put in my cards and they ordered new ones for me without my consent, now I have to pay for R260 for both my cards. I called card division to assist was helped by a Lerato who transfered me to her team lead , who said will look in to the matter and call me in an hour, its been one full day have not heard from him. I tried again to find this Lerato and team lead an d called card division, could not find them, I was given an email address for Razaaq who is a team lead as well, I emailed him my situation , told him I refuse to pay for these cards, he said he will follow up and assist, he has not gotten back to me even after sending a follow up email.I am so annoyed as they have dedcucted my money for card I did not order. I am definately changing banks, Standard bank is ****py.</p> <p>I want my money and my accounts closed ASAP</p>

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Replies (1)
Standard Bank
Standard Bank's reply05 Jun 2017, 13:27
Official

Dear Bonga Brooke Mkhize

Thank you for your posting.

I refer to my email correspondence and can confirm that the matter has been addressed.

Kind regards

Clint Petersen

Complaint Resolution Centre

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