Lost cards not received after 3 weeks, many emails and many telephone calls

3 weeks ago I reported my cards lost. it was stopped and my account debited for replacements. To date I have spoken to call centres and sent numerous messages and still no cards received. CArds was delivered to branch which was not my instruction. Cards was reordered and still no sign of it! Reference numbers SR Ref No : ********** 1] [SR Ref No : ********** 9] [SR Ref No : ********** 8].