NM
Nkosingiphile M
1 reviews | Active since Mar 2018
27 May 2022, 03:35
lost card was not blocked
This year I switched from FNB to Standard bank. last month I lost my bank card, I went to Standard Bank Kingsmead Branch to block it and request a new card. two days back I received notifications that there is someone who is swiping using my card. I called the standard bank call center and the guy who assisted me said my old card was not blocked and there is someone who is using it.
Helpful (0)
Replies (4)0
Replies (4)
Standard Bank's replyOfficial
27 May 2022, 12:17Hi Nkosingiphile
This is not the level of service we strive for.
We understand your frustration and would like to help.
Our team will be in touch.
Kind regards
Standard Bank Help Centre ***
This is not the level of service we strive for.
We understand your frustration and would like to help.
Our team will be in touch.
Kind regards
Standard Bank Help Centre ***
Standard Bank's reply27 May 2022, 12:17
Official
Hi Nkosingiphile
This is not the level of service we strive for.
We understand your frustration and would like to help.
Our team will be in touch.
Kind regards
Standard Bank Help Centre ***
This is not the level of service we strive for.
We understand your frustration and would like to help.
Our team will be in touch.
Kind regards
Standard Bank Help Centre ***
NM
Nkosingiphile M's updateReviewer Update
31 May 2022, 14:41Hi, I don't have missed calls from Standard bank. Please provide details of your team member that was trying to reach out to me.
NM
Nkosingiphile M's update31 May 2022, 14:41
Reviewer Update
Hi, I don't have missed calls from Standard bank. Please provide details of your team member that was trying to reach out to me.
Standard Bank's replyOfficial
01 Jun 2022, 10:23Good day Nkosingiphile
Thank you for raising your concerns with us.
We will refer matter and you ill be contacted.
Kind regards
Standard Bank Help Centre ***
Thank you for raising your concerns with us.
We will refer matter and you ill be contacted.
Kind regards
Standard Bank Help Centre ***
Standard Bank's reply01 Jun 2022, 10:23
Official
Good day Nkosingiphile
Thank you for raising your concerns with us.
We will refer matter and you ill be contacted.
Kind regards
Standard Bank Help Centre ***
Thank you for raising your concerns with us.
We will refer matter and you ill be contacted.
Kind regards
Standard Bank Help Centre ***
Standard Bank's replyOfficial
01 Jun 2022, 14:59Dear Nkosingiphile
We’re saddened to hear that this has been your experience.
We take these matters very seriously and can assure you that we will be attending to your query with urgency.
We will be taking a closer a look and will get back to you shortly.
Kindest regards
Standard Bank Hello Peter Team***
We’re saddened to hear that this has been your experience.
We take these matters very seriously and can assure you that we will be attending to your query with urgency.
We will be taking a closer a look and will get back to you shortly.
Kindest regards
Standard Bank Hello Peter Team***
Standard Bank's reply01 Jun 2022, 14:59
Official
Dear Nkosingiphile
We’re saddened to hear that this has been your experience.
We take these matters very seriously and can assure you that we will be attending to your query with urgency.
We will be taking a closer a look and will get back to you shortly.
Kindest regards
Standard Bank Hello Peter Team***
We’re saddened to hear that this has been your experience.
We take these matters very seriously and can assure you that we will be attending to your query with urgency.
We will be taking a closer a look and will get back to you shortly.
Kindest regards
Standard Bank Hello Peter Team***