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Lorraine B

1 reviews | Active since Feb 2014

23 Jan 2019, 11:48

Lost 25K to Standard bank in two weeks due to duplicated transactions on statements and now stuck in foreign country with no funds

My husband has banked with standard bank all his life and we have witnessed a once prestigious bank get run like a ****za shop.

My husband is stuck in Zambia right now stuck because any money he withdraw from an ATM here gets duplicated on our business Standard bank account + his personal accounts in addition to all bank charges and throws it into negative even though we have no overdraft facility . any money that goes in, Standard bank duplicates atm withdrawwsla and bank charges and it goes, leaving the acounts empty!

We have service requests from last year that haven't even been resolved and the problem is still happening.

I have logged service requests that will only be closed off on 26 of Feb which is ridiculous because one would think if i am away from home, and stuck in a foreign country with any access to my own money, it would be an emergency!!

The business banker who was assigned to me never even called me to check up on the situation and i had to call call center to find out who this is..To this day i have never received a courtesy call from him or her ..

Every day, money is disappearing from these bank account, and teh only bank we have is Standard bank ! From the money that has been reversed, in a few minutes it gets ts deducted by Standard bank again .....+ bank charges

What kind of business is this??

This is now on both business and personal accounts and Its not the first time this is happening to me and its not ***** because use money either doesn't come out of the ATM , and if it does, it gets duplicated on my statement,,including bank charges and honouring fees

The dates on when transactions are occurring are also out of sync!!

To date...We have approx over R25 0000 that standard bank has taken from me in a space of two weeks without an explanation to what is going on and all they say is they will investigate and give us an answer in two months and the best they can do is block the cards but how should my husband be transacting all this while in a foreign country when the only bank he has is standard bank?

Please give us our money back my money so we can move to better banks like FNB and safely close and is relationship with standard bank

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Replies (4)
Standard Bank
Standard Bank's reply23 Jan 2019, 13:06
Official
Dear  Lorraine 
 
Thank you for posting your comment. 

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. 

We apologize for the inconvenience and undue frustration, this has caused. 

We greatly appreciate your continued support 

Kind regards 

Complaint Resolution Centre
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LB
Lorraine B's update23 Jan 2019, 14:16
Reviewer Update
Iv been hearing this since 27 December, the day these monies started disappearing from our accounts, so its almost a month of being tossed around..and if it was the first time i would understand, but this is the 3rd time now .. First case case was also a huge amount (almost 20 K) but it was resolved, the second nothing happened and it seems it was swept under the carpet...and now this ..everyday we should be calling standard bank over this .we thought by then your systems would have been improved but they are getting worse....and we don`t trust Standard bank or its cards anymore ! IF we should not be using your cards outside the borders of SA, please do tell us and give us feasible alternatives that actually work.. Most importantly..these types of cases should be more urgent than local ones because people are getting stuck overseas with a series of service requests and unrealistic resolution timelines with no one else to turn to.. Im not so sure why Business bankers are doing or assisting with! so far out of the 6 consultants we spoke to..only one person, who inst even our business banker tried to show concern and helped with the return of some funds ...but the rest..including the current assigned business banker have been useless and unconcerned.
Standard Bank
Standard Bank's reply28 Jan 2019, 09:36
Official
Dear  Lorraine 

Thank you once again for posting your comments.

I refer to our email correspondence with each other and can confirm that the matter has been addressed.

Kind regards

Clint Petersen
Complaint Resolution Centre
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LB
Lorraine B's update28 Jan 2019, 10:02
Reviewer Update
Thank you Narien Naleen for resolving the matter urgently. My husband confirmed that the missing funds are now reflecting in the account. However a permanent resolution to the problem will need to be advised..i.e what he needs to do to avoid the same problems.