Loss of words

I took in FICA documents with a collection of a new credit card. A day later a sms was send indicating outstanding FICA document. I went to the branch with the documents and was informed that it's loaded.<br> <br> A few days later I wanted to use my card and it declined, while one of our Companies customer stood behind me. He kindly offered to pay for my goods! HOW EMBARRASING!! I called Card division and stated that my account is locked due to FICA and was transferred to your FICA department. 10min later I put the phone down. I called your complaints department and was informed that it will take up to 5 working days to sort out but if I want to use the card I can go into the Branch and take in the FICA documents again. Your 5 days and mine differ. What infuriated me further was that the complaints agent left a message that I must call HER BACK!<br> <br> I tried to register for cellphone and internet banking. I couldn't. 47min between Card division & Digital support I was told that there's a problem with my portfolio and that it will be submitted to your system support. I would receive an email with a time that it would be fixed. This was last week. No feedback and no promised email.