Loosing homeloan application documents four times

I have been a loyal Standard bank customer for the past 20 years, I went to my Prestige banker last Friday to do my home loan application, she sent the documents through to home loans the same day (faxed it through three times,) then on Tuesday I got an sms saying they haven't received my documents, so I emailed it to them, then this morning I got another sms stating they are waiting for my documents, when I phoned the call center they said that they still haven't received it, so its been sent four times already, I sent it again this morning, and a week of my time wasted on the application and I only have three weeks to get my bond approved. This service is not acceptable from such a reputable organisation.