CB
Candice B
1 reviews | Active since Mar 2011
19 Nov 2021, 08:34
Looking to take every cent away from you!
This is how useless the service of Standard Bank is... Further to an insurance amount being added to my vehicle account, increasing my premium tremendously, with no contact, EVEN THOUGH I SENT THROUGH PROOF OF CURRENT FULL COMPREHENSIVE INSURANCE, I am now being hounded by collection agents. I have escalated this pathetic service to the banking ombudsman, and then receive an email, not even a phone call, from Colin Kriel from Standard Bank asking for the proof of insurance. That was on Nov 16, and to date, no response again... Stay away from vehicle insurance from Standard Bank!
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Standard Bank's replyOfficial
19 Nov 2021, 11:42Dear Candice B
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
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Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
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Standard Bank's reply19 Nov 2021, 11:42
Official
Dear Candice B
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
*** ***
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
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