Looking form bad customer service open a Standard Bank Acoount

Standard Bank seems to be more interested in making new slogans than customer service. Since the lock down I have not taken any relieve from the banks as I understand that they also have people to pay and costs same as me and me have not had an income since February 2020. How does Standard Bank say thank you they increase my fees by more than 400%. After sending emails and more emails I had to phone them (Standard Bank this is a cost to me). Total call time 45min. First person I spoke to did not have the authority to speak to me, although I got his number from the automated email in response to my first email, which indicated that the bank will respond in 48hours, this was 7 days later. Transferred to next person how can help (Standard Bank when your customers are waiting inline on the phone at a call center telling them that you are busy with high call volumes for 45min does not help it irritates people ANSWER THE PHONE). Person number two did not have the directive to help me (***) why was I put trough to him then, I get transferred again (ting ting ting music does not help). Person number three 35min from start of call, my air time, Yes they can help must just do security check, which was done by person 1, person 2 !!!!. Check done lets see and there the call goes silent, not dean or dropped, no still ticking along, I see the seconds passing on my phone, but I can not hear person number 3. Eventually stop the call and start again. :( Eventually at a person how can help and has the authority and the directive. This person, after enquiring as to why my fees had gone up 400% indicates yes Standard bank knows about the problem and will fix it. So this is customer service. You know you have a problem, YOU DON'T FIX IT BUT WAIT FOR THE CUSTOMER TO CALL. This is what we pay fees for??? The person indicated that they will fix the problem. Did they NO, they fixed one of the fees but all the other fees charged from start of July 2020 are still not fixed. I also requested a manager to contact me to explain why the service is so bad and if they knew that they had a problem why could they not have send a SMS to inform customers, instead I have to call to get them to fix their mistake, I am still waiting to speak to a manager, they must be working on a new slogan. In short Standard Bank customer service is we will make a mistake, you must realise it or we steel your money via fees, then you must call us only to be send around and around and around. THIS STANDARDBANK IS NOT CUSTOMER SREVICE THIS IS PATHETIC.