LOOKING FOR A NEW BANK...

SHOCKING: This bank never ceases to amaze me. Must be one of the Worst service providers. On the 29/04/2025, I got a ***** alert for multiple transactions on my credit card. It was for 19c. I responded to the Sms indicating that it was not a recognisable transaction as the amount was being claimed from Nairobi. I was contacted telephonically where the agent explained that they were going to block the card. I explained that I was travelling at the moment and needed to be able to at least tap or withdraw cash. I advised that once I reached home (Same night) I would get my banker to advise. At home I discovered Sms's on both the debot and credit card for amounts in a KES currency. I immediately emailed my banker who called me the next day. I was transferred to the ***** department, where I was told that both cards were compromised and they needed to cancel them and re-issue the cards. It would take 5-7 working days. After releasing the call, I decided to do my month end transactions on the App, only to find that the site appeared to be down. Thinking it was bad weather conditions I kept trying. I then e-mailed my banker. No response. On the App I could see my U-cont and Bond accounts only everything else was cleared off the dashboard. I then went to an ATM to do my transfers only to find that all my accounts were blocked. Savings, Current and credit card. I emailed my banker again on 30/04/2025. Being late there was no response the 1st was a public holiday. By 10h00 on 02/05/2025 I had attempted to get a hold of my banker, again no response. I then drove to a branch to get assistance. The branch staff were helpful. They tried and eventually got a hold of my banker who said she had responded to the email(While I was driving to the bank) email apologised as the ***** dept. Failed to inform me that they were blocking all of my accounts. Suffice to say, the branch assisted me in creating a new dashboard and transferring my beneficiaries onto a temporary card that I already had prior to the ***** dept blocking off everything..After more than 3 hours of getting things sorted, I got a call from a Team leader of the ***** Dept. He apologised said he listened to the call and they would take measures against the agent I dealt with. I requested that they speed up the delivery of the cards. I was told by the agent that both cards would be delivered together. According to the Team leader, this was not the usual case, but he assured me that they would send both cards together and that the delivery would be expedited. Far from it. Got a call from the courier company, almost missed it as a spam call 010 number... guy tells me they want to deliver my cheque card. Next week Wednesday/Thursday. When asked about the credit card, Dololo. When asked why the cards were not expedited, dololo. Cards cancelled and new cards processed 30/04/2025, 5-7Working days would be 07/08 May 2025. After being **** to, they can keep their cards, they obviously don't value their clients...