Long waiting times at the call centre.

Item: Standard Bank
Rating: 1
Author: Francois W

First time, I gave up after 6 minutes. Second time, I reached a consultant after 10 minutes. Yesterday, I waited 20 minutes. Today I was on hold for 19 minutes

UNACCEPTABLE!

Standard Bank, please hire more consultants. There is a lot of unemployment in South Africa and you have no excuse to be understaffed and have such long waiting times when clients try to phone you.

It doesn't matter what time or day you phone - at Standard Bank you will always wait forever to speak to someone.

Helpful (0)

Replies (3)

Standard Bank's replyOfficial

24 Jul 2019, 08:52

Dear Franscois
Thank you for posting a comment.

One of our consultants will be in contact with you as soon as possible.

Regards,
Complaint Resolution Centre
***

Standard Bank's reply24 Jul 2019, 08:52

Official

Dear Franscois
Thank you for posting a comment.

One of our consultants will be in contact with you as soon as possible.

Regards,
Complaint Resolution Centre
***

Standard Bank's replyOfficial

26 Jul 2019, 10:42

Dear Francois

Thank you once again for posting your comments.

I refer to our email correspondence with each other and can confirm that this matter has been attended to.

Kind regards

Clint Petersen
Complaint Resolution Centre
***

Standard Bank's reply26 Jul 2019, 10:42

Official

Francois W's updateReviewer Update

26 Jul 2019, 13:25

Dear Clint

Thank you for your assistance.

regards
Francois

Francois W's update26 Jul 2019, 13:25

Reviewer Update

Dear Clint

Thank you for your assistance.

regards
Francois