hB
hlamalani B
1 reviews | Active since Jun 2021
19 Jun 2024, 14:22
Long waiting time
Standard bank festival mall is ridiculous. I arrived at 13h00 to lose my contrasted account. I'm still waiting to be assisted . The waiting time should be 20 minutes, I've been here for an hour and 20 minutes. Where are the staff, why do you all take lunch during peak time. Very glad I will no longer be your client after this. Ridiculous
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Replies (2)
Standard Bank's replyOfficial
19 Jun 2024, 14:24Hi Hlamalani
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's reply19 Jun 2024, 14:24
Official
Hi Hlamalani
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's replyOfficial
20 Jun 2024, 12:17 Hi Hlamalani
We appreciate you taking our call. We would like to thank you for giving us to the opportunity resolve your matter. We are glad we could assist. If you feel moved to do so, please update your rating in line with the service you received.
We appreciate you taking our call. We would like to thank you for giving us to the opportunity resolve your matter. We are glad we could assist. If you feel moved to do so, please update your rating in line with the service you received.
If you need any further assistance, please don’t hesitate to reach out to us.
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's reply20 Jun 2024, 12:17
Official
Hi Hlamalani
We appreciate you taking our call. We would like to thank you for giving us to the opportunity resolve your matter. We are glad we could assist. If you feel moved to do so, please update your rating in line with the service you received.
We appreciate you taking our call. We would like to thank you for giving us to the opportunity resolve your matter. We are glad we could assist. If you feel moved to do so, please update your rating in line with the service you received.
If you need any further assistance, please don’t hesitate to reach out to us.
Kindest regards,
Standard Bank Hello Peter Team