long waiting on enquiries desk

Went in the PE branch just to do an ordinary internet banking limit increase but to my complete surprise l had to block the other people in the queue for almost a good 30 or 40 minutes.Its like my account was being recaptured afresh, signing forms etc even issuing a specimen signature again.I was seriously not happy after ?sking for a short while to go to the bank from my employer.<br> I'm already thinking of closing this account or maybe because l have declined the Prestige banking proposal after numerous calls , that's why I'm getting this punishment.<br> Im highly annoyed. <br> Finished typing this complaint and I'm still on this counter arrrgh