JW
Jacobus W
1 reviews | Active since Jul 2018
25 Feb 2020, 11:57
Long wait to pick up replacement credit card
Had a 50 minute wait to collect replacement credit card at Newmarket Mall branch. Not a good experience!
Helpful (0)
Replies (3)0
Replies (3)
Standard Bank's replyOfficial
25 Feb 2020, 17:13Hello Jacobus
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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Standard Bank's reply25 Feb 2020, 17:13
Official
Hello Jacobus
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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JW
Jacobus W's updateReviewer Update
25 Feb 2020, 19:15I must commend the branch manager who spent the whole period that I spent waiting assisting some of the customers waiting in the line. Well done and a certainly an example to others
JW
Jacobus W's update25 Feb 2020, 19:15
Reviewer Update
I must commend the branch manager who spent the whole period that I spent waiting assisting some of the customers waiting in the line. Well done and a certainly an example to others
Standard Bank's replyOfficial
04 Mar 2020, 17:35Hello Jacobus
Thank you for allowing us the opportunity to look into your matter.
Thank you for allowing us the opportunity to look into your matter.
An email response has been sent to you yesterday 04 March 2020.
Kind regards
Complaint Resolution Centre
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Complaint Resolution Centre
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Standard Bank's reply04 Mar 2020, 17:35
Official
Hello Jacobus
Thank you for allowing us the opportunity to look into your matter.
Thank you for allowing us the opportunity to look into your matter.
An email response has been sent to you yesterday 04 March 2020.
Kind regards
Complaint Resolution Centre
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Complaint Resolution Centre
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