Long standing loyal customer with a SIMPLE admin request cannot get ANY response

So, here is an update. I am literally not a millimeter further. Eventually someone emailed me from Standard Bank, asking for information, which I sent. Not a word further. There have been another FOUR international phone calls which got me precisely nowhere

It took 5 weeks. Eventually, a gentleman called Joseph Witticker managed to swim against the massive tide of ineptitude and inertia that is Standard Bank, and he threw me a lifeline. With just hours to go before I could no longer access my account he stepped in, as a result of my first posting on HelloPeter. Every other avenue I had tried, including seven very expensive international phonecalls, had failed to get me any help. What makes me sad is that the system failed all of us, including the poor people in the call centre who not only had no authority to assist me, but apparently had no possible way of escalating my problem to someone that could help. I fear that Standard Bank is not going to make the grade going forward.