LONG QUEUES & INEFFICIENCY- WORST SERVICE EVER!!!

I app**** for a Cheque account on 27/01/15. I was advised that an sms will be sent to me to collect the card.<br> <br> After waiting for 3 weeks, i called Customer Care on 18/02/15, only to be advised that my card had long been delivered at the branch.<br> <br> I collected my card on 19/02/15 and was advised that there was a problem with the ATM index, and they could not issue the ATM Pin.<br> <br> I went to the bank the following day to check if the matter was resolved and was advised that they were still waiting for feedback on the query sent to Joburg.<br> <br> On 11/03/15, I went again to the bank to check as there was no feedback, and i was assured that they would escalate my matter. I received a call on 13/03/15 advising that the query had been resolved so i went to the bank again on 16/3/15 (obviously waiting in 1 hr queues all this while) only to be told that the issue has not been resolved and they would request for a new card for me.<br> <br> I am still waiting for the new card and I don't even know when this will come to an end as it is a nightmare for me and i'm stuck with a card that does not work. I have wasted enough time in that bank as there is always long queues and i'm still stuck with a problem..<br>