TT
Terry T

1 reviews | Active since Feb 2018

16 Apr 2023, 08:36

Long Queueing Times at Newmarket Branch, Alberton

The waiting times at Standard Bank Newmarket Branch are pathetic. I reopened a Standard Bank cheque account again after several years because I like Standard Bank. Upon my return I discover that they closed the big Alberton branch and the Brackendowns branch to replace them with a smaller Newmarket branch. It seems they are aiming to reduce their customer base by planning for business contraction instead of expansion. I have 2 cheque accounts now - FNB and Standard Bank. With the long waiting times at enquiries at Newmarket (3 consultants versus 3 plus 4 previously at the closed branches). I'm copntemplating closing my new Standard Bank account. It's not work paying those additional monthly fees and wasting time I could be using for my business, waiting in queues. If the situation doesn't change I'm closing the account. It's new. I have nothing to loose but time and money to save.

0
Replies (5)
Standard Bank
Standard Bank's reply16 Apr 2023, 08:39
Official
Good Morning Tery

We’re saddened to hear that this has been your experience. 

We take these matters very seriously and can assure you that we will be attending to your query with urgency. 

We will be taking a closer a look and will get back to you.

Kindest regards
Standard Bank Hello Peter Team 
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Standard Bank
Standard Bank's reply16 Apr 2023, 10:49
Official
Good Morning Terry  

Our team tried calling you to no avail.

Please confirm a convenient time we may contact you.

Have a great day further.

Kind regards

Standard Bank Hello Peter Team 
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TT
Terry T's update16 Apr 2023, 18:27
Reviewer Update
Good day

I did not see any missed calls today and my phone was on the whole time. Call me at any time on ***.

Regards
Terry
Standard Bank
Standard Bank's reply17 Apr 2023, 07:31
Official
Good Morning Terry 

Thank you for writing back to us.

Please be on the look out for our call as our team will be in touch.

Have a great day further.

 Kind regards

Standard Bank Hello Peter Team 
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Standard Bank
Standard Bank's reply17 Apr 2023, 12:03
Official
Good day Terry

Thank you for taking our call. 
 
Please be advised that this matter is currently being reviewed by the Branch Leadership team. 
 
Kindly be on the lookout for our feedback as they will be in contact with you. 
 
Please do not hesitate to contact us should you need any further assistance. 
 
Regards 
 
Thabisile