Long queue, slow service, and a client that jumps the queue

A few months ago I was told that I could give notice on my 32 day notice account from an atm. Yesterday I tried it and it failed. Today I went to canal walk atms and tried it again - failed. Telling me that the balance is less than allowed. So I go into the branch for assistance. There was 4 people ahead of me in the queue when I got there. Before I knew it there was 3 more people behind me and the same people were still at the counters, due to slow service by the consultants.

Then three people ahead of me were assisted, and then out of nowhere, this guy joins the front of the line, out of nowhere.

Eventually when a consultant called the next person, the guy, that joined the front of the queue, suddenly got up, and went to the consultant and was assisted.

I then said something because he was not sitting there waiting for a consultant, so it is the consultant's responsibility then to say that the client will need to wait in line.

You cannot just go do something else and then come back when it's your turn. Everyone else sat there waiting why the hell couldn't you do the same?

Also, the consultants' service was so slow I eventually had to leave because my lunch time was almost done. Nearly every consultant required assistance from a supervisor, which says a lot about what they actually know about their own job.

The service in that branch was absolutely pathetic! I have gone into the N1 City branch and have NEVER had issues there. The Canal Walk branch staff have a lot to learn about service and how to deal with customers.

I am in customer service and would lose my job if I took that long to assist a client.