NB
Natasha B

1 reviews | Active since Mar 2021

05 Mar 2025, 15:06

Long client of standard bank

I am a 64 year old male. I am currently goint through financial difficulties. I was a loyal client of standard bank for very long time, but because of my financial difficulties the past couple of months some of my debit orders returned which affects my my credit score. I have a full paid up house on which i previously had a bond at Standard bank. my house is worth 2 million rand. I approached standard bank for a loan on my house which i wants to use collateral. The bank delined me because of affordability. I am currently earning a salary as pensioner R18300 per month which increase yearly at the end of the financial year. I further work for myself where i earns a slary which varies betweet R15 000 and 28 000 montly but is never less than 15 000. Unfortoruantely i dont payslips for this second stream of income but i do have have proof for it.

Should he bank grants me a loan to settle my outstanding debt I would easily be able to repay them in the prescribe time. I know my age counts against me but i will be able to repay them in five years or even less. Should something unforeseen happens the bank can sell my house to recover their money.

Your response will be highly appreciated.

Regards Peter

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Replies (5)
Standard Bank
Standard Bank's reply05 Mar 2025, 15:24
Official
Dear Natasha

Thank you for bringing this issue to our attention. 

As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of. 

We sincerely apologize for any inconvenience or unwarranted frustration this has given you. 

Kindest regards
Standard Bank Hello Peter Team 
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Standard Bank
Standard Bank's reply06 Mar 2025, 11:55
Official
Dear Peter 

Thank you for taking our call.

Our team has confirmed that feedback has been provided on your request.

Continue to have a great day further.

Kindest regards
Standard Bank Hello Peter Team 
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NB
Natasha B's update06 Mar 2025, 16:19
Reviewer Update
My Issue with Standard bank is not yet resolved. The bank request now that my business banker must give a motivational letter to why i apply for a bond on my paid up house.

I am a private client and does not have a business account. I app**** as an individual and want t use my paid up house as collatoral.
NB
Natasha B's update07 Mar 2025, 17:34
Reviewer Update
Good Day

Am still waiting on feedback.

Peter
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Natasha B's update08 Mar 2025, 10:53
Reviewer Update
Could some please help met with contact details for management that can assisted me with complain to this I have not received any feedback from this bad service.