EV
Eugene V

1 reviews | Active since Feb 2010

31 Jul 2017, 18:42

Logging into internetbanking and responds

<p>I CANT USE MY INTERNET BANKING FOR BUSINESS OR PERSONAL AS THE CELLPHONE NUMBER USED TO SENT PIN GOES TO A NUMBER I DO NOT HAVE</p> <p>I HAVE CHANGED THIS NUMBER AT 4 BRANCHES, AND IT STILL DOES NOT WORK.</p> <p>So I have been at this bank for most of my life, and I think tomorrow will be the next bank and not the NEXT THING OR SIMPLER BETTER FASTER...? Because I have been struggeling for nearly 4 years to get this right and every time I add my number, Standard bank says, "OK it is done".</p> <p>So after I had to wait for a new business car for merely 7 months, I decided to go to the bank and get this long awaited card and also - yes - again give my lates number so my things can start working... This country is already bad as it is, and now with a bank that does not now who the customer/client are anymore it is really messy. And this is no soccer star...</p> <p>I need help. I have changed this number numerous times and still I do not get the sms with the PIN to DO BANKING!</p> <p>Really upset with this bank. Call me, or regional manager will be next!</p>

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Replies (3)
Standard Bank
Standard Bank's reply01 Aug 2017, 09:01
Official

Thank you for posting your comments.

Your matter was escalated accordingly. We will revert to you as soon as possible.

Kind regards

Zeenath Hassen

Complaint Resolution Centre

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Standard Bank
Standard Bank's reply01 Aug 2017, 12:05
Official

Thank you for allowing us the opportunity to look into your matter.

As per our discussion today 01 August 2017, I trust you are satisfied with the final outcome.

Thank you for being a loyal customer.

Kind regards

Zeenath Hassen

Complaint Resolution Centre

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EV
Eugene V's update01 Aug 2017, 12:11
Reviewer Update

Thank you Zeenath for all your help. You have managed to do the extra ordinary, and what is to be expected from a bank!