Logging into Internet without a OTP

Item: Standard Bank
Rating: 1
Author: Linda O

It is not the first time that when logging into my account using Internet Banking and no OTP has been required - only e-mail and password. So much for Standard Bank really been concerned about their customers security. Again it's unlikely that I am the first customer to complain about this but then I have long since reached the stage where I expect nothing from Standard Bank.

Helpful (0)

Replies (2)

Standard Bank's replyOfficial

29 Jan 2019, 08:32

Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards Sheriline Martin Complaint Resolution Centre
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Standard Bank's reply29 Jan 2019, 08:32

Official

Standard Bank's replyOfficial

12 Feb 2019, 08:03

Dear Linda

Thank you once again for posting your comments.

I refer to my email correspondence and confirm that this matter has been responded to.

Kind regards

Clint Petersen
Complaint Resolution Centre
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Standard Bank's reply12 Feb 2019, 08:03

Official