Locked out Account

Early 2017 I requested Standard Bank, via their own "secure messaging" service, to change the email address my OTP (One Time Password) was being send to. Being the same email adddress my statements were being send to.

Naturally, this was never addressed and finally when I did not receive the OTP anymore (being send to an email address that had been terminated due to the domain being closed down) numerous international phone calls to the call centre only had me going from pillar to post wihtout any resolution as to acquire access to my account once again.

After weeks of frustration, I redirected my frustration to the office of the CEO, Tim Tshabalala, due to the losses now being incuring. Denise Singh from the "Corporate Complaints" department finally responded and it then became quite clear that Standard Bank can not manage their own infrastructure as the resolution resulted in my account being blocked. Regardless of the situation and the events leading up to the account being blocked, Denise Singh simply refused further feedback, except if I were to sign a full disclaimer without any guarantee of a resolution. However, the only "resolution" was apparently that I'd have to acquire a new ATM card, in person, in the branch, before I'd be allowed to transact via Internet Banking again. Regardless of being 14 000 Km's from the nearest Standard Bank branch. Since I am not even receiving statements any more and as such have no idea as to what is going on in my account.

Venting on social media has had Standard Bank only block me on all fronts, rather than adressing the issue.

I have since reverted to the Ombudsman for Banking Services, having followed their instructions, though the Ombudsman is repetitively redirected me back to Standard Bank as to try and resolve the issue directly with them...

Most interesting is how I can change the ATM PIN via Internet Banking and have the new PIN delivered via SMS on my other bank account. When I openend the new bank account online, I could transact IMMEDIATELY and my new debit and credit cards were delivered within 3 days. Never did I enter a branch and EVERYTHING was done ONLY from my keyboad.

I have already prepaired an affidavit that replects times and individuals with voice recordings. Regardless, Standard Bank has only laughed it off.